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By SuperBox | 18 April 2023 | 0 Comments

How to Fix Video Loading?

It can be quite frustrating when you are having video loading endlessly. If you're experiencing issues with video loading, here are a few steps you can take to troubleshoot and potentially fix the problem.

How to Fix Video Loading?

Here are a few steps you can take to troubleshoot and potentially fix the problem:

1, Check your internet connection: Slow or unstable internet connections can cause videos to load slowly or not at all. Make sure you have a stable internet connection by testing your connection speed using a service like Ookla Speedtest. If your internet speed is significantly lower than expected, try restarting your router or contacting your internet service provider for assistance.

2, Clear your browser cache: Cached files in your browser can sometimes interfere with video loading. Clear your browser's cache and cookies to remove any temporary files that may be causing issues. You can usually find this option in your browser's settings or preferences.

3, Disable browser extensions: Certain browser extensions or add-ons can conflict with video playback. Temporarily disable any extensions you have installed, especially those related to ad-blocking or video playback, and see if the videos load properly. If the issue is resolved, you can narrow down the problematic extension by enabling them one by one until you identify the culprit.

4, Update your browser and plugins: Outdated browsers or outdated versions of plugins like Adobe Flash or JavaScript can lead to video loading issues. Make sure your browser is up to date and that you have the latest versions of any required plugins.

5, Try a different browser or device: If the video still doesn't load, try accessing it using a different browser or device. This can help determine if the issue is specific to your current setup or if it's a more widespread problem.

6, Disable hardware acceleration: Hardware acceleration allows your computer's graphics card to assist with video rendering. However, sometimes it can cause compatibility issues. Disable hardware acceleration in your browser's settings and see if the videos load properly.

7, Check for software updates: Ensure that your operating system is up to date. Updates often include bug fixes and improvements that can resolve video loading issues.

8, Contact the website or streaming service: If the problem persists, reach out to the website or streaming service's support team. They may be experiencing technical difficulties on their end or can provide further assistance specific to their platform.

By following these steps, you should be able to troubleshoot and potentially resolve issues with video loading. If not, please feel free to contact our customer service hotline. You will see it when you turn the TV box on. The contact is on the homepage. We circled it on the picture below.

How to Fix Video Loading?